Question 1

1. How do I order a pair of shoes?

Accepted Answer

All our shoes are custom made, not sold online.

Here’s how it works:
1. Choose the style you love from our collection
2. Book a private fitting with Erika (in person, in Cayman)
3. Together, we’ll try on sizes and customize every detail

Once confirmed, your shoes will be handmade in Italy and delivered in 4–6 weeks.

Question 2

2. How much do the shoes cost?

Accepted Answer

Prices range from CI$ 280 to CI$ 420, depending on the model.
Each price includes:
Private fitting
Made-to-measure customization

Premium Italian leather
Delivery in Cayman Islands
You’ll see the price clearly listed next to each style.

Question 3

3. Can I choose the leather and heel height?

Accepted Answer

Absolutely.

Each style can be customized in:
Leather (classic, patent, suede, printed, exotic look...)
Heel height (where applicable)
Straps and details
You’ll see samples during your fitting.

Question 4

4. I don’t know my size. What if I choose the wrong one?

Accepted Answer

No worries — we try sizes in person before confirming your order. We have test shoes in EU/US/UK sizes and can fine-tune the fit (width, arch, etc.) during your fitting.
Your shoes will only go into production once the size is perfect.

Question 5

5. Where and when do fittings happen?

Accepted Answer

Fittings take place by appointment only, in George Town or at your location (home/office).
You can message Erika directly via WhatsApp or email to set up a time.

Question 6

6. How long does it take to receive my shoes?

Accepted Answer

Once your order is confirmed, your shoes are handcrafted in our family’s Italian workshop.
Delivery time is typically 4–6 weeks.

Question 7

7. Are the shoes made in Italy?

Accepted Answer

Yes. Every pair is 100% handmade in Italy by expert artisans, using genuine Italian leather.
Our family has been making shoes for generations.

Question 8

8. Can I return or exchange my shoes?

Accepted Answer

Since every pair is made-to-order based on your size and preferences, we do not accept returns or exchanges.
However, if there’s ever an issue with fit or production, we’ll work with you to make it right.

Question 9

9. Do you also sell handbags?

Accepted Answer

Yes! We offer custom leather bags (clutches and shoulder styles), made in the same leather as your shoes — so you can complete the look.
Ask to see available options during your fitting.

Question 10

10. How do I get started?

Accepted Answer

Easy — just send me a message!
📞 WhatsApp or call: +1 (345) 547‐2336
📧 Email: shoeserikadalessio@gmail.com
Let’s create your perfect pair, together.